Q: Will this mouse work with on my PC?
A: This mouse will work with any computer brand. Please be sure to match your connection type .
Q: What operating systems does this work with?
A: Windows 95 98 ME 2000 XP Vista MAC OS
Q: Are the buttons Programmable?
A: Yes, Windows software utility is included to program the buttons.
Q: Is local pick-up available?
A: Limited local pickup is available by appointment for some products. Handling fees may apply.
Q: What payment methods do you accept?
A: We prefer PayPal. We also accept checks on money orders through the mail, and we can process Visa, MasterCard, Discover, and American Express over the telephone.
Q: How can I combine shipping?
A: Purchase as many items as you like. Do not complete checkout until you have made your last purchase. When you have completed shopping send us a request for combined invoice with discounted shipping, or wait for our automatic invoice.
Q: How soon I will receive my item?
A: All items are available in stock. We ship immediately on completion of payment. Same day shipping for most items excluding holidays and weekends. Transit time varies with your preferred carrier, shipping method and destination. Please refer to the shipping table in each listing for details. Approximate transit times are stated in business days.
Q: Should I buy insurance ?
A: We strongly recommend you buy shipping insurance. Some packages are damaged in transit, others may be lost or mis-delivered. Insurance is optional for USPS shipping. Fedex and UPS packages are insured up to $100.
Q: What should I do if my item is damaged in transit?
A: Please contact us to report the damage. If your package is insured we can assist to file a claim for the damage and ship you a replacement product. Please retain the damaged product and the package until the issue is resolved.
Q: What should I do if the item I received is not functioning properly?
A: Please contact us for support. Our support staff will respond to your request within 24 hours. We will glady assist you with setup and installation of your new product. We can also provide diagnostic assistance for malfunctioning items. The defect rate is very low, most issues can be resolved in the field simply and quickly, without a return.